Information about returns and refunds
You may cancel your order before it has been shipped. Once an order has been processed and shipped, standard return procedures apply. To cancel an order, please contact us as soon as possible using the contact information provided below.
We accept returns of handmade decorative items within 14 days of delivery, provided the item is in its original condition, unused, and in its original packaging. Due to the handcrafted nature of our products, each piece is unique, and we ask that you handle items with care when inspecting them.
Custom-made items and personalized pieces are generally not eligible for return unless there is a manufacturing defect or error on our part.
To initiate a return, please contact us using the information provided below. We will provide you with return instructions and a return authorization. Items must be returned in their original packaging and condition to be eligible for a refund.
You are responsible for return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method for returns.
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days after we receive the returned item.
Refunds will not include original shipping costs unless the return is due to an error on our part or a defective item. If you received a damaged or defective item, please contact us immediately, and we will arrange for a replacement or full refund, including shipping costs.
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will work with you to resolve the issue, which may include a replacement, repair, or full refund, including shipping costs.
Please provide photographs of the damaged or defective item when contacting us, as this helps us assess the issue and determine the best resolution. We will respond promptly to address your concerns and find an appropriate solution.
We currently do not offer direct exchanges. If you wish to exchange an item, you may return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item and allows us to maintain accurate inventory records.
If you are interested in exchanging an item, please contact us before initiating a return, and we can guide you through the process and help ensure the item you want is available.
Certain items are not eligible for return, including custom-made or personalized items (unless defective), items that have been used or damaged by the customer, items returned without original packaging, and items returned more than 14 days after delivery.
Gift items and sale items may have different return policies, which will be clearly stated at the time of purchase. Please review product descriptions and order confirmations for any special return conditions.
Customers are responsible for return shipping costs unless the return is due to our error or a defective item. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.
We are not responsible for items lost or damaged during return shipping. If you are returning a high-value item, we recommend using a shipping method that provides adequate insurance coverage.
Refunds are processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider, but refunds are typically reflected within 7-10 business days after we receive and inspect the returned item.
If you do not receive your refund within the expected timeframe, please contact your payment provider first, then contact us if the issue persists. We will work with you to resolve any refund-related concerns.
For questions about returns or to initiate a return, please contact us:
SellertrendexcelLast updated: December 2025